Last Updated: 11/1/2026
Your Internet Service Agreement (“Agreement”) includes the terms and conditions for products or services provided by Yadkin Valley Telecom, Inc. d/b/a Zirrus (“Zirrus”, also “We” or “Us”). By activating, using, or paying for any of these products or services, you are accepting and agree to be bound by this Agreement. These terms and conditions may change from time to time, as described in the Modification of Agreement provision below.
Internet service is provided on a month-to-month basis, and Zirrus may increase or decrease the monthly fee at its discretion by giving Subscriber 30 days’ notice. All other terms and conditions of this agreement shall remain in effect.
RESPONSIBLE PARTY: "You/you" means a person or an entity that is the customer of record. If you are signing on behalf of an entity, You represent that You are authorized to sign on its behalf, and You agree to be jointly responsible with the entity for payment of any sums that become due under, and to be bound by this Agreement. You agree Zirrus can collect directly from You without first proceeding against the entity for outstanding charges, including billed device balance plus promotional value extended. You are responsible for any activity that occurs on or through your account. We do not guarantee the security of your Zirrus accounts, the internet, any third party-services you may choose to use or interact with through the services we provide, or any third-party devices or equipment you may choose to use to access our services. Please ensure that your credentials for accessing or using your accounts, such as your passwords, personal identification numbers, social security numbers, or other personal information are secure. If you learn of any unauthorized use of your Zirrus account, please contact us immediately.
CONTRACT PROVISIONS: Either party may terminate this Agreement at any time. We may terminate this Agreement at any time without notice if we cease to provide service in your area. We may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement or any terms and conditions of your rate plan, or if you behave in an abusive, derogatory, or similarly unreasonable manner with any of our representatives, or if we discover that you are underage, or if you fail to make all required payments when due, or if we have reasonable cause to believe that your Internet Service is being used for an unlawful purpose or in a way that may adversely affect our service, or if you provided inaccurate credit information or we believe your credit has deteriorated and you refuse to pay any requested advance payment or deposit.
Dispute Resolution and Arbitration; Class Action Waiver
PLEASE READ THE FOLLOWING SECTIONS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS.
If you have any concerns or disputes about this Agreement, you agree to first try to resolve the dispute informally by contacting Us at 336-463-5022 or emailing Us at cstservice@zirrus.com.
Pre-Arbitration Claim Resolution. For all disputes you have with Zirrus, whether pursued in court or arbitration, you must first give the Company an opportunity to resolve the dispute. You must commence this process by mailing written notification to Zirrus; P.O. Box 368; Yadkinville, NC 27055; Attn: Customer Care. That written notification must include (1) your name, (2) your address, (3) a written description of the claim you are making, and (4) a description of the specific relief you seek. If the Company does not resolve the dispute to your satisfaction within forty-five (45) days after receipt of your written notification, you may pursue your dispute in arbitration. You may not commence arbitration proceedings until the forty-five (45) day post-notification period has elapsed. The notification requirement in this section is a precondition to any arbitration.
Arbitration Agreement, Class Action Waiver, Punitive Damages Waiver. If the dispute is not resolved within forty-five (45) days from receipt of the written notification, either party may then commence arbitration proceedings. Any claims arising out of, relating to, or connected with the provisions in this Agreement, that have not been resolved by pre-arbitration claim resolution as provided above, must be asserted individually in a binding arbitration to be administered by the American Arbitration Association ("AAA") in accordance with its Consumer-Related Disputes Supplementary Procedures. Any claims must be brought within two (2) years of the date the claim arose. The arbitrator's decision shall be controlled by the terms and conditions of these Terms and any of the other agreements referenced herein that the applicable user may have entered into in connection with this Agreement. The arbitrator shall apply applicable law and the provisions of this Agreement and any other applicable agreements, shall determine any dispute according to applicable law and facts based upon the record, and may not award any relief that a court could not award. To the fullest extent permitted by applicable law, no arbitration under these Terms shall be joined to an arbitration involving any other party subject to these Terms, whether through class arbitration proceedings, mass arbitration proceedings, or otherwise. You agree that, by entering into these Terms, you and the Company are each waiving the right to a trial by jury or to participate in a class action, mass action, or consolidated action. Notwithstanding the foregoing, either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in any court of competent jurisdiction for claims relating to intellectual property.
YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, MASS ACTION, OR CONSOLIDATED ACTION.
The provisions of this section shall extend to claims brought against any parent, subsidiary, affiliate, member, shareholder, agent, officer, manager, director, representative, heir, executor, successor, or assign of any party. All of the foregoing entities or persons shall be considered to be a party for purposes of this section. The provisions of this section are a material condition of these Terms, and the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and not state law, shall govern the enforceability of this arbitration agreement. If any clause within this section (other than the class action waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section and the remainder of this section will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, the entire section will be unenforceable and the dispute will be decided by a court. The parties agree that any claim or right arising under or in connection with these Terms, including any dispute relating to the enforceability or applicability of this arbitration provision, class action waiver, or punitive damages waiver, shall survive the cancellation or termination of your participation in any of the Company's programs. To the fullest extent permitted by applicable law, you agree that you will not seek, and that the arbitrator may not award, punitive damages. If the preceding sentence is deemed unenforceable, the parties agree that any punitive damages award shall not exceed the amount of actual damages awarded.
Arbitration Procedures. Arbitration shall be administered by the AAA, under the AAA Consumer-Related Disputes Supplementary Procedures then in effect, by a single commercial arbitrator with substantial experience in resolving commercial contract disputes. The arbitration demand should be directed to: Zirrus; P.O. Box 368; Yadkinville, NC 27055; Attn: Customer Care. Judgment on the arbitration award may be entered in any court having jurisdiction. As a part of the arbitration, both you and the Company will have the opportunity for discovery of non-privileged information that is relevant to the claim. The arbitrator will honor claims of privilege recognized at law. In the event that the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse the Company for all fees associated with the arbitration paid by the Company that you otherwise would be obligated to pay under the AAA's rules. With the exception of the foregoing, all fees associated with arbitration will be borne in accordance with the AAA's applicable rules and fee schedules. The Company will consider any good-faith written request by you for the Company to bear the cost of any filing fee in the event that the arbitrator determines that you cannot afford to pay such fee. Each party shall be responsible for the costs of their own attorneys, if any.
Choice of Law. The Program is controlled and operated from Yadkinville, NC. These Terms shall be governed by and construed in accordance with the Federal Arbitration Act and applicable federal law. To the extent that state law applies, the laws of the State of North Carolina, without regard to conflict of laws principles, shall govern. To the extent that a claim is not subject to arbitration, such claim shall be submitted exclusively to the jurisdiction of the state and federal courts located in the State of North Carolina. By using the Services, you consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue on the grounds of lack of personal jurisdiction, improper venue, or forum non conveniens.
CONSENT TO CONTACT : You agree, in order for us to service your account, provide account alerts, offer promotions, or to collect any amounts you may owe, we may contact you by telephone, text message, or SMS at any number associated with your account, which could result in charges to you. We may also contact you by email, using any email address you provide us. Methods of contact may include using pre-recorded or artificial voice messages and/or the use of an automatic dialing service, as applicable. I/We have read this disclosure and agree that Zirrus may contact me/us as described above. If you no longer wish to receive marketing communications, you may update your contact information by contacting our Care Team (336-463-9502 or cstservice@zirrus.com).
LATE FEES: Subscriber bills are generated monthly, according to the applicable billing cycle. For questions related to your billing cycle or due date, please refer to your bill or call 336-463-9502. If the Subscriber fails to satisfy the balance by the bill due date, a late fee may be assessed equal to a 1.5 percent charge on the past due balance. Zirrus reserves the right to adjust or remove late fees imposed.
CREDIT REPORTING: By signing this Agreement, you give Zirrus permission to obtain your credit score in order to determine eligibility for service offerings, promotions, and/or financing arrangements. By signing this agreement, you also give Zirrus permission to obtain your credit score, as well as report to the credit bureaus. In the event of nonpayment, Zirrus reserves the right to attempt collection of funds owed through use of collection agencies.
SUSPENSION OF SERVICE: Zirrus may, in its sole discretion, suspend your service at any time without liability for any reason, including but not limited to suspected fraud, unauthorized use, violation of this Agreement, nonpayment, or network maintenance. During any suspension, you remain responsible for all charges and fees. Suspension does not constitute termination of this Agreement, and Zirrus reserves the right to terminate following any suspension.
TERMINATION OF SERVICE BY ZIRRUS: Zirrus may, in its sole discretion, interrupt or terminate your service without notice for any conduct that we believe violates this Agreement or any terms and conditions of your rate plan, or if you behave in an abusive, derogatory, or similarly unreasonable manner with any of our representatives, or if we discover that you are underage, or if you fail to make all required payments when due, or if we have reasonable cause to believe you are engaging in fraud, that your device is being used for a prohibited or an unlawful purpose or in a way that may adversely affect our service, you violate this Agreement , or if you provided inaccurate credit information or we believe your credit has deteriorated, and you refuse to pay any requested advance payment or deposit.
TERMINATION BY CUSTOMER; You may terminate this Agreement by contacting our Care Team (336-463-9502 or cstservice@zirrus.com) or a local retail store. You may terminate this Agreement for any reason, but you will remain responsible for any Service fees and charges incurred. Unless required by applicable law, there is no proration of charges, and you are responsible for the full month's payment even if your services are terminated in the middle of a billing cycle.
DEVICE RETURN POLICY: If you lease a Smart WiFi Device (router, access point, etc.) from us, it must be returned within 30 days of cancelling Service, or an equipment fee of $199 per device will be applied to the Subscriber account. Devices with extensive damage are not eligible for return/exchange.
CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI): Under federal law, customers have a right, and providers have a duty, to protect the confidentiality of CPNI. CPNI includes information about the services a customer subscribes to, their usage of those services, and related billing information. Occasionally, to better serve your communications needs, we would like to share your CPNI data across internal divisions for our own marketing purposes. Our use of CPNI enhances our ability to support the services and products you need. Zirrus will not sell your CPNI. We also will never disclose your CPNI to unaffiliated third parties unless we are required to by law. To allow Zirrus to use your CPNI for marketing purposes, no further action is required.
CPNI OPT OUT: If, however, you wish to exercise your right to disapprove of Zirrus’ use of your CPNI to offer you additional services, you may notify us via email at cpni-opt-out@zirrus.com. If we do not receive notification from you within 30 days from the date of this Agreement, Zirrus will assume that it has your approval to use your CPNI to offer you services that you may find beneficial. Your election to approve or disapprove of Zirrus’ use of your CPNI to market additional services to you will remain in effect until you decide to change it – which you can do at any time without charge. Therefore, if you previously “opted out” of the use of your CPNI for marketing purposes, no action is needed to maintain that election. In addition, an election to disapprove the use of your CPNI for marketing purposes will not affect the provision of any services to which you currently subscribe. Please note that even if you elect to restrict Zirrus’ use of your CPNI for marketing purposes, you may still receive marketing information developed without the use of your confidential information. To access Zirrus’ Privacy Policy, visit www.zirrus.com.
MODIFICATION OF AGREEMENT: Zirrus reserves the right to modify, amend, or update this Agreement, including rates, Base Rates, fees, and service terms, at any time upon thirty (30) days’ notice to you. Notice may be provided by posting the updated terms on Zirrus’ website, by bill insert, by email, or by any other reasonable means. Your continued use of the services after the effective date of any modification constitutes your acceptance of the modified terms. If you do not agree to the modified terms, your sole remedy is to terminate this Agreement in accordance with the termination provisions herein.
DISCLAIMER OF WARRANTIES: THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ZIRRUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ZIRRUS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
WAIVER: The failure of Zirrus to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement shall be effective only if in writing and signed by Zirrus.
FORCE MAJEURE: Zirrus shall not be liable for any failure or delay in performing its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, labor disruptions, failure of third-party networks or equipment, or any other cause beyond Zirrus’ reasonable control.
ASSIGNMENT: Zirrus may assign this Agreement without Your prior consent to any person, firm or corporation acquiring all or substantially all of the assets of Zirrus or to any affiliated or successor entity.
