Internet FAQs

Availability depends on your specific address. The best way to confirm service, speed options, and pricing is to check your address here or call 336-463-5055.

Our residential speed plans range from 250 Mbps up to 6Gig (6,000 Mbps), with 1Gig being our most popular plan. Our speeds are always symmetrical, meaning you get the same upload speed as download speed. We have higher speeds available for businesses and custom residential plans. You can speak with a business rep by calling 336-463-5022 to learn more.

A typical fiber install would cost approximately $1,200. However, Zirrus provides professional, white glove installation for free.

You can visit our homepage or our service pages to see what promotions & deals we currently have available.

Zirrus is 100% locally owned and operated with a commitment to community and customer service. Our expansion is largely based on community input, where 50% or more of the neighborhood has expressed interest. If you have checked your address and fiber is not available, but you would still like Zirrus Fiber Internet in your neighborhood, you can become a neighborhood ambassador.

Every provider’s pricing is different and because there is so much variation between performance when it comes to type of internet, value is probably a better comparison. Some providers advertise free internet or very low pricing, but it’s on their worst performance plan or the price increases dramatically after a year. We recommend you compare price taking into account varying factors and what is important to you (speed, reliability, customer service, etc.).

Yes, fiber is faster and more reliable than cable internet, with better performance during high traffic times and upload speeds that can match download speed. Fiber can be especially helpful for households with multiple users, video calls, cloud backups, gaming, and smart home devices. For a full download, you can read more in this article.

Yes. Fiber is the fastest, most reliable internet service, which is ideal for streaming, remote work, gaming, Zoom video calls, and high-demand household internet use. Follow the links to read more specifics about why it’s best for streaming and gaming!

No. Fiber is actually the most energy efficient internet access technology.

Rain and water do not directly impact fiber. Severe weather may indirectly impact your fiber internet like any other form of internet, if there are power outages or damage to outdoor equipment. We bury our fiber cables and build network redundancies to mitigate the chances of that happening.

The ideal internet speed depends on many factors including if you stream, game, do any kind of video calling, how many people and internet connected devices are in your household, and the times of the day you primarily use the internet. We recommend this article on speed to help you determine your needs, as well as checking our plan information.

Yes, you should notice that your internet experience on the whole is faster and more reliable.

The fastest speed we generally offer is 6Gig, but we can go up to 10Gig if needed, for businesses and custom residential.

This will depend on many factors including the streaming quality and the number of household internet users and connected devices. Fiber at any speed will result in better stability for streaming, but we recommend 500 Mbps to 1 Gig for the average household to ensure the best streaming experience.

When you compare internet providers, we recommend looking at the type of connectivity, performance, and customer service. You can read more here, but fiber is the fastest, most reliable type of internet. Zirrus is 100% true fiber to the home with symmetrical speeds and our customer service is unmatched, with a 4.9/5 rating on Google to prove that.

Fiber to the Home is the most reliable high speed internet because it is a direct, dedicated connection. Be aware of confusing buzzwords used in some providers’ marketing—“Fiber-Powered”, “Fiber-Backed”, “Fiber-Fast”, and “Fiber-Rich” are all fancy marketing terms that actually mean it’s NOT true Fiber to the Home.

Fiber is the fastest internet service, providing symmetrical upload and download gigabit speeds.

No. 5G is a type of internet connection that relies on nearby cell towers. Speed will be limited and stability will fluctuate based on network traffic, distance, and obstacles. Fiber is the fastest, most reliable type of internet connection.

No. Fiber does not have the same congestion issues as other types of internet like cable or 5G, so there is no need to cap data or throttle someone’s usage.

Fiber to the Home (also called 100% Fiber or True Fiber) is the fastest, most reliable internet technology and can offer symmetrical speeds. Other types of internet may be able to offer downloads speeds as fast as 1 Gig (1000 Mbps), though that largely depends on time of day and congestion, but their upload speeds are only ~40 Mbps.

It can, but fiber is generally better protected against outages than other types of internet. Additionally, Zirrus has designed our infrastructure specifically to mitigate outages as much as possible, with redundancies in our network. We are up 99.9% of the time.

Fiber internet sends light signals through fiber optic cables to transmit data. These light pulses travel faster and more efficiently than electrical signals in traditional cable or DSL, resulting in a high-speed connection that is faster and more reliable.

We have redundancies built into our infrastructure so that if our power goes out, it won’t impact your internet service. Fiber does not require electricity, but your home equipment, including your router, does need power to access internet. So, if your power goes out and you do not have a backup power source, you will not have internet access. Permanent power must be installed at a home before we can complete internet installation.

Fiber and ethernet have different functions. Fiber supplies the internet connection and, if a device cannot be wirelessly connected, ethernet can be used to physically connect fiber to that device.

Yes. Zirrus offers Smart Wi-Fi with professional mesh installation and Wi-Fi 6 or Wi-Fi 7 optimization designed to improve whole-home coverage, reduce dead zones, and support streaming and gaming throughout the home.

Smart Wi-Fi is Zirrus’ managed Wi-Fi solution designed to improve your in-home wireless experience. It uses professional installation, mesh coverage, and Wi-Fi 6 or Wi-Fi 7 technology to help deliver stronger coverage across more rooms.

You may need mesh Wi-Fi if your home has dead zones, multiple floors, thick walls, a large square footage, or many connected devices. Homes over roughly 2,000 square feet often benefit from mesh Wi-Fi. Our trained technicians will evaluate during installation to ensure you have the whole home Wi-Fi coverage you need.

Yes, we provide professional in-home consultation, Wi-Fi network installation, and Smart Wi-Fi setup to help optimize coverage and performance.

The best router is one that is either Wi-Fi 6 or Wi-Fi 7 enabled. We recommend our own Smart Wi-Fi managed solution, which comes with a router that is designed to deliver stronger coverage and remote troubleshooting.

They are not the same but they do work together. Fiber is the internet connection to the home and Wi-fi is the wireless signal that shares the internet connection throughout your home and devices.

For 24/7 internet or Smart Wi-Fi technical support that is 100% local, call 336-463-5047 or email support at techsupport@zirrus.com.

For new products or services, billing and payments, or general questions, you can reach our 100% local Customer CARE team at 336-463-9502, available 9 a.m. to 6 p.m. M-Sat.

Zirrus has 24/7 local tech support and, in instances where a repair crew must be sent, we restore service in one day or less.

Yes. We have a self-service internet speed test available at this link.

Start by checking your device connection, if your network name is showing, distance from the router, and whether certain rooms have weaker signal. Zirrus provides technical support articles for internet troubleshooting, router issues, Wi-Fi connection issues, and battery backup/power troubleshooting. For 24/7 internet or Smart Wi-Fi technical support, call 336-463-5047 or email support at techsupport@zirrus.com.

Yes. Zirrus offers fiber internet, Wi-Fi, mobile phones, landline phones, business services, and professional services.

Yes. Zirrus has services for both home and business customers, including business and professional service offerings. Visit our business page to learn more.

We have store locations in Bermuda Run, Mocksville, and Yadkinville. Our store hours are 9 a.m. to 6 p.m., Monday through Saturday.

Use our check address tool to check availability at your address, review the internet speed options available to your home or business, then contact Zirrus or visit a local store to set up service. For residential service you can call 336-463-5055. For business service you can call 336-463-5022.

Fiber internet is installed using specialized machinery to bury the cables underground. We use directional boring to run the cables underneath driveways and service lines to ensure there is no damage or disturbance. As part of our stitch boring process, we are always careful to replace any turf and soil that was disturbed during installation. Our techniques are so clean and precise that any markings will disappear in just a couple of weeks.

No. We do have to bury the fiber cables, but we use minimally invasive techniques and hold our construction & installation crews to a high standard. Your lawn will have some short-term signs of installation but should return to normal after a few weeks.

No, you generally don’t have to do any rewiring for our fiber internet. We take care of the full installation, laying fiber lines to your home and installing a small box called an ONT (Optical Network Terminal). None of the wiring in your home will need to be adjusted unless you have specific custom needs.

Zirrus is a locally owned and operated North Carolina technology provider offering fiber internet, Smart Wi-Fi, mobile phones, landline phone, VOIP, and business services. We are a local fiber network with live, local customer service.

We manage our network to reduce congestion, protect against security threats, filter spam, prevent viruses, and provide a safe, secure, reliable broadband experience. Our network management practices are intended to be transparent, nondiscriminatory, and application neutral. We have specific FAQs about network management here.

Our network management practices are application-agnostic, and we do not manage congestion or security protocols based on the specific applications customers use. We do block external IP addresses that are generating malicious traffic or attempting to attack our subscribers.